Neutralizing Difficult People: Developing Your Reflexes 7-25-17

by Jeffery Combs

Here is what you will learn about on this episode:

  • Passive aggressive people
  • Understanding predictability
  • Validating, justifying, explaining – Why you do what you do
  • Anxiety about the outcome
  • What do I say?
  • Letting go – Not intimidated
  • Asking questions to neutralize the situation
  • Maintain your composure
  • Stay present, be aware
  • Develop your reflexes
  • Leading the conversation by asking questions in a sequence
  • Handling objection