- 1. Human beings are predictable. Their predictability is your power.
- 2. You must learn to understand, read and predict their behaviors.
- 3. 1st impressions, reading physical appearance and body language.
- 4. It’s not what you say, it’s how you say it. Learning to hear more than just words.
- 5. Ask clearly defined questions about the outcome you seek. Watch and hear the response.
- 6. Recognize Behaviors: A. Repeated Questions B. Um, ugh hugh, ok’s, sure, well, but… C. Words of commitment and non commitment
- 7. Actions speak louder than words
- 8. Eyes, watch the eye movement, Eyes tell the story.
- 9. Body Language signals, crossed legs, crossed arms…
- 10. People who are articulate, vs. people who are vague and uncertain.
- 11. Trust your feelings, trust your inner voice.
- 12. Read how others are reading you.
