Improving Your Communication Skills: Achieving Results 2-21-2012

by Jeffery Combs

  • 1. The power of the spoken word
  • 2. Effective or Ineffective – Your results tell the story
  • 3. Feeling into words – Words into results
  • 4. Why you don’t communicate
    a. Events
    b. Processing
    c. Um, Ah, Yeah, Ugh-Hugh, Sure
  • 5. How to say yes and spell yes
  • 6. Know the result you seek
  • 7. Clearly defined questions about the outcome you seek
  • 8. Not what you say, how you say it
  • 9. 3 ways we communicate
    a. 7% Words
    b. 38% Tone of the Words
    c. 55% Energy in the Words
  • 10. Self Talk – Get what you speak
  • 11. Procrastination & Language Skills
  • 12. Speaking with Authority (Posture)
  • 13. Comfortable with who you are, comfortable with what you say